Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Printz By Koi products are 3D printed and made to order. Most orders are processed within 5-10 business days, excluding weekends and holidays.
Custom, personalized, bulk, or high-volume orders may require additional processing time. If a significant delay affects your order, we will contact you using the information provided during checkout.
Processing time is separate from the carrier’s estimated delivery time.
SHIPPING RATES
Shipping charges are calculated and displayed during checkout based on the destination, package size, weight, and available shipping service.
SHIPPING AND DELIVERY ESTIMATES
Most orders are shipped through USPS or another carrier displayed during checkout. Estimated delivery times normally range from 2–7 business days after the order ships, depending on the service and destination.
Carrier delivery dates are estimates and are not guaranteed. Printz By Koi is not responsible for delays caused by the carrier, weather, holidays, service interruptions, or other circumstances outside our control.
TRACKING INFORMATION
When tracking is available, customers will receive a shipping-confirmation email containing the tracking number. Tracking information may take up to 48 hours to update after the carrier receives the package.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, contact us immediately at printzbykoi@gmail.com. Address changes cannot be guaranteed after an order has been processed or shipped.
If an order is returned because the customer provided an incorrect or incomplete address, the customer must pay the additional shipping cost before the order is reshipped. Original shipping charges are non-refundable.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and contact household members, neighbors, the building office, and the shipping carrier.
Printz By Koi is not responsible for theft or loss occurring after the carrier confirms delivery. We will assist by providing available tracking and shipment information.
LOST OR DAMAGED PACKAGES
Contact us promptly if a package appears lost in transit or arrives damaged. Include your order number, photographs of the damaged product and packaging, and any information requested for a carrier claim.
We may need to complete or submit a claim with the shipping carrier before approving a replacement or refund.
RETURN AND REPLACEMENT SHIPPING
Returns and replacements are governed by our Return and Refund Policy.
Damaged, defective, or incorrect products generally do not need to be returned. If we require a return, Printz By Koi will provide a prepaid return label.
If a replacement is approved because of our error or a verified shipping issue, Printz By Koi will cover the replacement shipping cost.
Customers are responsible for additional shipping expenses resulting from an incorrect address or incorrect customization information they provided.
INTERNATIONAL ORDERS
International shipping is available only when offered during checkout. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. International orders may experience customs delays outside our control.
CONTACT
For shipping questions, contact printzbykoi@gmail.com and include your order number.