Refund policy

RETURNS AND REFUNDS

Because Printz By Koi products are 3D printed and made to order, all sales are final unless an item arrives damaged, defective, or incorrect. This does not limit any rights available under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact us at printzbykoi@gmail.com within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.

After reviewing the claim, we may offer either a replacement or a refund. Customers will not receive both a replacement and a refund for the same item.

A damaged, defective, or incorrect item generally does not need to be returned. If we require the item to be returned, Printz By Koi will provide a prepaid return label. Do not return an item unless we specifically request it.

If a replacement is approved, Printz By Koi will cover the cost of shipping the replacement. If a refund is approved, it will be issued to the original payment method and no replacement will be sent.

CUSTOM AND PERSONALIZED PRODUCTS

Custom, personalized, and made-to-order products cannot be returned or exchanged because of a change of mind, preference change, or incorrect information provided by the customer.

Customers are responsible for reviewing all names, wording, colors, sizes, and other selections before placing an order.

3D-PRINTED PRODUCT CHARACTERISTICS

Minor layer lines, seams, texture differences, and small variations in color or finish are normal characteristics of 3D printing and are not considered defects. Colors may appear slightly different depending on screen settings and filament batches.

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or change an order. Cancellations and changes can only be approved before production begins. Once production has started, the order cannot be canceled or changed.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the customer provided an incorrect or incomplete address, the customer is responsible for paying the additional shipping cost before the order is reshipped. Original shipping charges are non-refundable.

LOST OR DAMAGED PACKAGES

If tracking shows that a package is lost or the package arrives damaged, contact us promptly with your order number, photographs, and any other requested information. We may submit a claim with the shipping carrier before approving a replacement or refund.

UNAUTHORIZED RETURNS

Do not send an item back without contacting us first. Unauthorized returns will not be accepted or refunded.

REFUND PROCESSING

Approved refunds are issued to the original payment method. Banks and payment providers may require additional time to process and post the refund.

For questions, contact printzbykoi@gmail.com.